eNPS Survey Template
A simple employee Net Promoter Score survey with the core 0–10 question, a follow-up 'why', and the exact formula to calculate and track your eNPS.
Download the files
Sign in with Google and both the PDF and the CSV unlock immediately. We email you the links too.
Get your free download
Sign in with Google to unlock the PDF and CSV instantly. No form to fill in.
Free. By continuing you agree to our terms and privacy policy. We record your email and this download; marketing emails only if you tick the box.
What you get
- The standard eNPS question and 0–10 scale
- Promoter, passive, and detractor banding explained
- The eNPS calculation formula with a worked example
- Follow-up questions to turn the score into action
Template preview
The structure, not the finished file. The PDF and CSV carry the complete version.
Core eNPS question
This single question is the score. Keep the wording and scale identical every cycle.
The question
- On a scale of 0 to 10, how likely are you to recommend this organisation as a place to work?— 0 = not at all likely, 10 = extremely likely
Follow-up (open text)
- What is the main reason for your score?— free text
- What is one thing that would raise your score?— free text
Response banding
| Score | Band | What it signals |
|---|---|---|
| 9–10 | Promoters | Loyal advocates who speak well of you |
| 7–8 | Passives | Satisfied but not enthusiastic; at flight risk |
| 0–6 | Detractors | Unhappy and may discourage others from joining |
How to calculate eNPS
- 1.Count responses in each band and convert to a percentage of total responses
- 2.eNPS = % Promoters − % Detractors
- 3.The result is a whole number from -100 to +100; passives are excluded from the subtraction but counted in the totals
The preview stops here; the template continues in the download.
How to use this template
- Ask the one question. Field the core 0–10 likelihood-to-recommend question to every employee on a fixed cadence.
- Band the responses. Score 9–10 as promoters, 7–8 as passives, and 0–6 as detractors before calculating.
- Calculate the score. Subtract the percentage of detractors from the percentage of promoters to get an eNPS between -100 and +100.
- Read the comments. Use the follow-up text to understand what is driving promoters and detractors, then act on the themes.
Frequently asked questions
What is a good eNPS score?
Anything above zero means you have more promoters than detractors. Scores of +10 to +30 are common and healthy; +50 and above is excellent. Your own trend over time matters most.
How often should we measure eNPS?
Quarterly is the sweet spot for most teams — frequent enough to spot trends, spaced enough to take action between reads. Always keep the question and scale identical across cycles.
Should eNPS replace a full engagement survey?
No. eNPS is a fast, single-number health check. Pair it with a fuller engagement survey to understand the specific drivers behind the score and where to focus.